
Contact FREE Tech Support Before getting in touch with our Free Technical Support, please read the following suggestions:
ISOLATE
When you encounter a problem, try to isolate it, and then reproduce it using the minimum number of elements.
If you send source code, limit the number of lines (maximum 30 lines unless directed otherwise by your recipient).
REPRODUCTION PROTOCOL
To ensure a fast answer to your request, we insist on the importance of providing us with precise and clear directions on how to reproduce the problem.
Detail precisely all the steps to take to reproduce your problem.
Don't forget that the person who will process your request does not know anything about your application, and that nothing will be obvious to him/her.
Therefore, please be very specific with your directions on how to reproduce the problem.
CLARITY
Describe the object of your request very clearly.
Never refer to a previous e-mail.
The more precise and clear you are, the faster we'll be able to help you.
MESSAGE
If error messages were displayed, write them down word for word.
SUBJECT=PC SOFT
E-mails are generally answered within 24 to 48 hours.

